{
  "id": "T007",
  "from": "Priya Nair <p.nair@axiomworks.internal>",
  "subject": "locked out of hermes",
  "body": "I cannot SSH into hermes. Permission denied immediately. I was in the middle of something. Who ran a hardening script without telling anyone.",
  "initial_priority": "critical",
  "current_priority": "critical",
  "target_vm": "web_server",
  "linked_quest": "Q007",
  "tags": [
    "ssh",
    "access",
    "web_server",
    "security"
  ],
  "deadline_behavior": "escalates"
}