{
  "id": "T004",
  "from": "Sarah Chen <s.chen@axiomworks.internal>",
  "subject": "deployment not applying",
  "body": "I pushed a change this morning and the site is still showing the old version. I confirmed the deploy script ran and it said it completed successfully. But the file timestamp on the server doesn't match what I deployed. Did something change in how deploys work?",
  "initial_priority": "medium",
  "current_priority": "medium",
  "target_vm": "web_server",
  "linked_quest": "Q004",
  "tags": ["deploy", "permissions", "web_server"],
  "deadline_behavior": "none",
  "_note": "Sarah correctly identifies the symptom but assumes the script is at fault. The script is fine. The permissions are the problem. Her description of the deploy 'completing successfully' is accurate — the script ran, it just could not overwrite root-owned files and silently skipped them."
}