{
  "id": "T002",
  "from": "Sarah Chen <s.chen@axiomworks.internal>",
  "subject": "[prod-web] site is down",
  "body": "Getting connection refused on the main site. Started about 20 minutes ago. Nothing changed on our end as far as I know.",
  "initial_priority": "high",
  "current_priority": "high",
  "target_vm": "web_server",
  "linked_quest": "Q002",
  "tags": ["services", "web", "nginx"],
  "deadline_behavior": "escalates",
  "follow_up_ticket_ids": ["T002-followup"]
}