{
  "id": "T003",
  "from": "Dave Okonkwo <d.okonkwo@axiomworks.internal>",
  "subject": "is the website slow for anyone else",
  "body": "Pages are loading really slowly for me. Sometimes they time out. I rebooted my laptop but it did not help. Is something wrong on the server side?",
  "initial_priority": "medium",
  "current_priority": "medium",
  "target_vm": "web_server",
  "linked_quest": "Q003",
  "tags": ["web", "disk", "nginx"],
  "deadline_behavior": "escalates",
  "_note": "Dave is reporting symptoms of the disk being nearly full causing nginx write failures and slowdowns. He thinks it's a network issue. He is wrong but his symptom report is accurate."
}