{
  "id": "access_blocked_escalation",
  "label": "Access Blocked Escalation",
  "description": "Fast escalation for lockout and access-control incidents. Used when another operator is blocked mid-incident and the lack of access is itself the outage multiplier.",
  "intensity": 3,
  "escalation_steps": [
    {
      "trigger_after_seconds": 300,
      "notification": "Priya is still locked out of hermes. This is now blocking incident response work.",
      "notification_severity": "warning"
    },
    {
      "trigger_after_seconds": 900,
      "notification": "Fifteen minutes without access. The linked ticket is being escalated.",
      "notification_severity": "warning",
      "escalate_linked_ticket": "critical"
    },
    {
      "trigger_after_seconds": 1800,
      "notification": "Access is still broken. This is now a security and operations problem, not just a convenience issue.",
      "notification_severity": "error",
      "escalate_linked_ticket": "critical"
    }
  ]
}