{
  "id": "app_outage_escalation",
  "label": "Application Outage Escalation",
  "description": "Faster escalation for Tier 2 app outage quests (Q008). Revenue impact is implied so Priya enters earlier than in web outage profiles.",
  "intensity": 3,
  "escalation_steps": [
    {
      "trigger_after_seconds": 300,
      "notification": "App is still down on hermes. What's the status?",
      "notification_severity": "warning"
    },
    {
      "trigger_after_seconds": 900,
      "notification": "Fifteen minutes. Ticket is high priority now.",
      "notification_severity": "warning",
      "escalate_linked_ticket": "high"
    },
    {
      "trigger_after_seconds": 1800,
      "notification": "Half hour outage. Priya is involved. This needs to be resolved.",
      "notification_severity": "error",
      "escalate_linked_ticket": "critical"
    }
  ]
}
